Shipping policy

Last updated: 2 November 2026

We know that when you've ordered something lovely, you want it to arrive without a fuss. Whether you're treating yourself or sending a little joy to someone else, we'll do our best to get your Joypots order to its destination safely and promptly.

Here's everything you need to know about how our deliveries work.

1. Where We Deliver

We currently deliver to UK Mainland addresses only.

The delivery locations available to you will be confirmed at checkout. Unfortunately, we're unable to offer international delivery at this time.

2. Delivery Times

We aim to deliver your Joypots order within 2–3 working days when you place your order before 12 noon, Monday to Friday.

Orders placed after 12 noon, at weekends or on bank holidays will normally begin processing on the next working day.

Working days are Monday to Friday, excluding UK bank holidays.

Our delivery times are estimates rather than guaranteed dates, unless we've expressly agreed otherwise. Occasionally, deliveries may take a little longer due to busy periods, courier delays, adverse weather or circumstances outside our control.

3. Delivery Charges

Any applicable delivery charges will be clearly displayed at checkout before you complete your order.

You'll always be able to review the delivery cost before making payment.

4. Dispatch and Tracking

Once your order has been dispatched, we'll send you a confirmation email with tracking details where available.

You can use these details to follow your parcel's progress and check for delivery updates.

5. Sending Joypots as a Gift

Sending a little joy to someone else? We'd love to help.

You can enter your recipient's delivery address at checkout and, where available, include a personal gift message.

Please double-check the recipient's name, address and postcode before placing your order.

We can't guarantee delivery on a particular date unless we've expressly agreed this with you, so we'd recommend allowing plenty of time if your gift is for a special occasion.

6. Delivery Addresses and Missed Deliveries

Please make sure your delivery details are complete and accurate when placing your order.

If you notice a mistake, contact us as soon as possible at joy@joypots.com. We'll do our best to help, although we may not be able to change the details once your order has been dispatched.

If delivery can't be completed because the address is incorrect or incomplete, or the recipient is unavailable, please contact us so we can discuss the next steps.

Any additional delivery or redelivery charges will be explained and agreed with you beforehand.

7. Delayed or Missing Orders

If your Joypots order hasn't arrived within the expected timeframe, please get in touch.

Email joy@joypots.com with your order number and we'll investigate with our delivery provider.

Where we arrange delivery, Joypots remains responsible for your order until it reaches you or someone you've nominated to receive it, unless you've independently arranged a carrier that we didn't offer.

8. Damaged Deliveries

We take care when preparing your Joypots order, but occasionally things can go wrong in transit.

If your parcel arrives damaged, please email joy@joypots.com as soon as reasonably possible, including your order number, a description of the issue and photographs where possible.

We'll look into what happened and arrange an appropriate resolution in line with your statutory rights.

Photographs are helpful, but aren't a condition of your legal rights.

9. Need a Hand?

If you have any questions about your delivery, we're happy to help.

Email: joy@joypots.com
Telephone: 0203 935 7350

For further information about cancellations, returns and refunds, please see our Terms & Conditions.

Thank you for choosing Joypots. We hope your order brings a little extra joy to someone's day!